Frequently Asked Questions
Everything you need to know about your Kiwi Diamond experience.
What shipping methods do you offer?
We offer standard and expedited shipping options across the country. All orders over $150 qualify for free standard shipping, and you will receive a tracking number as soon as your package departs our facility.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your items within 30 days of delivery for a full refund or exchange, provided the items are in their original, unused condition.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also track your status directly through the 'Order History' section of your account page.
Are your products covered by a warranty?
Yes, all Kiwi Diamond products come with a one-year limited warranty covering manufacturing defects. This ensures that you receive the premium quality and craftsmanship you expect from our brand.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it's placed?
Our team processes orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.