Returns & Exchanges

At Kiwi Diamond, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unworn condition. Our streamlined process ensures that if your new piece isn't perfect, your return or exchange will be handled with the utmost care.

1

Initiate Your Request

Log into your account and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the item in its original jewelry box and include all certificates, ensuring the package is securely sealed to prevent damage.

3

Ship Your Return

Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

4

Inspection and Refund

Once our gemologists verify the item's condition, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing